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Shipping

Shipping

Shipping Information

Delivery Locations

 

On ascolour.co.uk we ship nationwide in the UK and to most of Europe. Unfortunately, we do not ship to P.O. boxes. However, we can ship orders directly to your home or business.

 

Any orders being shipped outside of the United Kingdom will be charged 0% VAT. This will be updated at checkout once all required delivery address fields are filled.

 

 

 

Delivery Cost

 

Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.



Free Shipping

Trade / Wholesale:

 

Spend £300 (before VAT) to qualify for free shipping.

Retail:

 

Spend £80 (incl. VAT) to qualify for free shipping.

Please note:

The above free shipping thresholds only include our free shipping options, they do not include any expedited shipping options.

EU countries are excluded from the above free shipping rules, standard shipping rates will apply.

 

 

 

Delivery Options

 

Standard Delivery (courier) option orders are sent loose as individual cartons.

Pallet Service (tail lift) option, orders are sent on wrapped pallets and delivered on trucks with a tail lift. For orders over £2,000 only.

Pallet Service (forklift required) option, orders are sent on wrapped pallets. A forklift is required at the delivery address. Note if this option is selected and there is no forklift on-site there may be additional charges to the customer. For orders over £2,000 only.
Next day pre 12pm Pallet Service (tail lift) option, orders are sent on wrapped pallets and delivered on trucks with a tail lift. For orders over £2,000 only.

Please note, this is a charged service (£20), orders must be received by 1pm.

Next day pre 12pm Pallet Service (forklift required) option, orders are sent on wrapped pallets. A forklift is required at the delivery address. Note if this option is selected and there is no forklift on-site there may be additional charges to the customer. For orders over £2,000 only.

Please note, this is a charged service (£20), orders must be received by 1pm.

 

 

 

Delivery Time

 

Most in-stock credit-approved orders for standard delivery placed before 2:00 pm will be shipped on the same business day and will go on an overnight service for delivery within the UK the following business day. If you require a pre-10am or pre-12pm delivery these options are also available on the checkout page. Orders not paid or confirmed within 7 days of placing the order will be cancelled. You will be notified of shipping via a shipping confirmation email.

All UK packages should be delivered within 2-3 working days, if you haven't received your parcel within this timeframe please contact us immediately. Any packages reported missing after 14 days cannot be replaced/refunded.

All Europe packages should be delivered within 2-5 working days, if you haven't received your parcel within this timeframe please contact us immediately. Any packages reported missing after 14 days cannot be replaced/refunded.

 

International Shipping Times

Belgium, Luxembourg, Netherlands, Switzerland
 

3 Days
 

Austria, Denmark, France, Germany Italy, Poland, Spain, Sweden
 

4 Days
 

Croatia, Czech Republic, Hungary, Iceland, Lithuania, Monaco, Portugal, Slovakia, Slovenia
 

5 Days
 

Bosnia & Herzegovina, Bulgaria, Cyprus, Estonia, Finland, Latvia, Malta, Norway, Romania, Serbia, Greece, Montenegro
 

6 - 8 Days
 

Tracking

 

Your order tracking number will be emailed to you directly from DPD at close of business day.
The easiest way to track and manage your deliveries is on the DPD app – Download the 'YourDPD' app here.

 

 

 

International Deliveries / Custom Duties & Taxes

 

International parcels may have custom duties and taxes applied. The cost of these fees will vary depending on the value and the country you're sending to.

 

All parcels sent through AS Colour are sent Delivery Duty Unpaid (DDU) which means the duty will need to be paid by the recipient on arrival.

 

Customs will contact the recipient to collect payment before the parcel can be delivered. It's important that the recipient is aware that they may be required to pay customs fees and that you provide accurate contact information for the recipient during the checkout process. Refusal of delivery will result in a deduction of the original and return shipping charges from any refund.

 

 

On Delivery of Goods

 

Please check received goods against packing slip within 10 business days of receiving.

This is especially important if the goods are to be printed, washed, dyed, relabelled or decorated as picking errors can occur. If you find there is a picking error before the order is printed we can replace but once the goods are printed we cannot exchange the goods.

 

 

Order Pick-Ups

 

Customers can now collect orders from our warehouse or arrange their own freight service for collection. You can select 'Warehouse Pick-Up Hours: Mon - Fri, 9:00 AM - 1:00 PM' at the order checkout under the 'SHIPPING OPTIONS' section. Freight charges will be waived, and you can come to our warehouse to pick up your order.

Please contact us before arriving for pick up to inquire if your order is ready and ensure you have your invoice or packing slip with you.