SHIPPING & RETURNS
Wholesale/trade returns info.
Retail customer? See below.
All orders over £50 are subject to a 20% restocking fee. This covers the cost of shipping, paper work, counting in and checking the goods for marks. Re-folding and re-packaging the goods. Placing each size back into the correct warehouse locations.
– Please note orders will not be accepted unless the RETURNS FORM has been completed and sent back with your return.
Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.
Any returned sample orders will be donated to charity and not returned to the customer.
Any order returned after 60 days will be sent back to the customer at their own expense.
PLEASE NOTE – IMPORTANT.
AS Colour is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances.
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.
Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.
Retail Customer Returns Info.
THE DEAL / DELUXE DEAL RETURNS.
Returns on items purchased in The Deal/The Deluxe Deal can only be made as per the below conditions:
Option 1 - return all items for full credit
Option 2 - exchange item/s for item/s within the same value bracket (above or below £30)
At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the items/for an exchange or credit.
• All returns must be made within 30 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.
• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.
• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.
• Sale items are not eligible for exchange or credit.
Online orders can be returned to:
Unit 8 Globe Park, First Avenue
Any purchases from our retail stores must be returned at a retail store – see below.
Exchanges must be made within 30 working days from the date of receipt – exchanges beyond this period will not be accepted.
- The receipt is required as proof of purchase for all exchanges or returns
- All products must be returned in original condition with tags
- Faulty items may be exchanged or returned for a refund upon presentation of your receipt
TERMS & CONDITIONS.
T's & C's.
PRICE & STYLE.
Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing. AS Colour reserves the right to change or discontinue styles, colours, sizes or fabrics.
Shade matching and design reproduction will be within commonly accepted commercial tolerances. Some colours will have shade matching issues between production runs. Certain colours like charcoal and earth tones are more unstable and will have colour variances. Please check you are happy with any colour variances as we cannot resolve these issues once you have printed or embellished an order.
Variances in sizing are impossible to avoid during production. The measurements provided are just an indicator of sizing, please allow for variations. Please check you are happy with any size variances as we cannot resolve these issues once you have printed or embellished an order.
If you require terms please contact customer services for a credit application on email@example.com.
The Deal is any 5 items under £30 for £60
The Deal can be purchased in-store and online using the promo code 'THEDEAL' at the checkout in the review panel.
THE DELUXE DEAL.
The Deluxe Deal is 5 items for £90
Including 3 items under £30 & 2 items over £30
The Deluxe Deal can be purchased in-store and online using the promo code 'THEDELUXE' at the checkout in the review panel.
- • Not available on trade pricing.
- • Prices include VAT.
- • Limit of one use of any Deal promo per transaction.
- • Exchanges on items purchased in The Deals can only be made as per The Deal conditions: Credits will not be given for any price difference between The Deal and the original prices of items when exchanging an item purchased in The Deal. Items purchased in The Deal cannot be credited individually or as a whole.
We respect your right to privacy. At AS Colour we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we may collect includes your name, gender, email address, shipping address, and billing address. AS Colour does not store your credit card information. AS Colour will not rent or sell your name or personal information without your permission.
Our websites do utilise 'cookies' to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information solely to make our website easier for our customers to use.